Phreesia Patient Intake & Access Platform (incl. VoiceAI)
Phreesia · Ambulatory, hospital outpatient, specialty practices (urology, oncology, orthopedics, etc.) · Cloud SaaS with discrete bidirectional Epic integration
Patient Access & Contact Center AI
Patient activation platform covering digital intake, registration, scheduling, payments and outreach that facilitated ~170M patient visits in 2024 (1 in 7 U.S. visits). VoiceAI, launched September 2025, adds conversational AI call management that triages and routes inbound calls 24/7 without phone trees.
Evidence at a glance
Freshness, source-checked counts, confidence and gate results below reflect the frozen evidence snapshot through . A later editorial review does not update these results.
- Stated intended users
- Health systems, hospitals, physician practices, specialty clinics, life sciences partners
- Documentary gate at snapshot
- Failed
- Scenario match
- No evaluated buying scenario currently covers this product
- Comparability
- Not yet comparable in this scenario
- Decision readiness at snapshot
- HISTORICAL — Research only
- Documented evidence at snapshot
- 0 of 5 evidence claims source-checked · confidence Low
- Critical unknowns
- scaled production deployment · documented economic outcomes
- Latest checked-source retrieval in snapshot
- not yet measured
Expand each claim to inspect its source, dates and recorded verification status.
press releasePublished Q1 fiscal 2027 results and stakeholder letter (quarter ended April 2026), continuing profitability trajectory after ~$6B payment v…2026-05-27
Exact claim. Published Q1 fiscal 2027 results and stakeholder letter (quarter ended April 2026), continuing profitability trajectory after ~$6B payment volume opportunity noted by analysts
- Source
- s24.q4cdn.com
- Type
- press release
- Published
- 2026-05-27
- Retrieved
- 2026-08-27
- Verification
- unverified
- Confidence
- not stated
- Reviewer
- healthit-gate-v1
- Claim version
- v1
- Supports
- economic_value
Vendor or press announcement. Verify material claims against primary filings or contracts.
Open s24.q4cdn.comvendor pagePhreesia blog (March 10, 2026) on Effingham Health System: in just one month of digital intake deployment, the health system achieved a 55% …2026-03-10
Exact claim. Phreesia blog (March 10, 2026) on Effingham Health System: in just one month of digital intake deployment, the health system achieved a 55% increase in time-of-service collections compared to the prior year, an 89% patient self-check-in rate, and a 91 Net Promoter Score, with 80% of copays collected and 8-12 minutes of staff time saved per patient.
- Source
- phreesia.com
- Type
- vendor page
- Published
- 2026-03-10
- Retrieved
- 2026-08-27
- Verification
- unverified
- Confidence
- not stated
- Reviewer
- healthit-gate-v1
- Claim version
- v1
- Supports
- economic_value
Self-reported by the vendor. Independent verification is pending unless marked otherwise.
Open phreesia.comvendor pagePhreesia's investor-relations overview documents its position as a public company (NYSE: PHR) providing patient-intake and activation softwa…2025-10-07
Exact claim. Phreesia's investor-relations overview documents its position as a public company (NYSE: PHR) providing patient-intake and activation software at scale.
- Source
- ir.phreesia.com
- Type
- vendor page
- Published
- 2025-10-07
- Retrieved
- 2026-08-27
- Verification
- unverified
- Confidence
- not stated
- Reviewer
- healthit-gate-v1
- Claim version
- v1
- Supports
- market_durability
- Score contribution
- Feeds market durability
Self-reported by the vendor. Independent verification is pending unless marked otherwise.
Open ir.phreesia.compress releaseLaunched VoiceAI (Sept 2, 2025), an always-on conversational AI phone solution handling scheduling, referrals, refills and after-hours calls…2025-09-02
Exact claim. Launched VoiceAI (Sept 2, 2025), an always-on conversational AI phone solution handling scheduling, referrals, refills and after-hours calls; customer Urology Associates of Mobile reported abandonment rate dropped to zero
- Source
- phreesia.com
- Type
- press release
- Published
- 2025-09-02
- Retrieved
- 2026-08-27
- Verification
- unverified
- Confidence
- not stated
- Reviewer
- healthit-gate-v1
- Claim version
- v1
- Supports
- deployment_traction
Vendor or press announcement. Verify material claims against primary filings or contracts.
Open phreesia.compress releaseListed on Epic App Orchard with discrete, bidirectional Epic interoperability; intake platform certified by SOC 2, HITRUST CSF and P2PE2019-04-04
Exact claim. Listed on Epic App Orchard with discrete, bidirectional Epic interoperability; intake platform certified by SOC 2, HITRUST CSF and P2PE
- Source
- phreesia.com
- Type
- press release
- Published
- 2019-04-04
- Retrieved
- 2026-08-27
- Verification
- unverified
- Confidence
- not stated
- Reviewer
- healthit-gate-v1
- Claim version
- v1
- Supports
- interoperability
- Score contribution
- Feeds interoperability
Vendor or press announcement. Verify material claims against primary filings or contracts.
Open phreesia.comVerified provider experience is not yet publishable. Fewer than five independent provider organizations have contributed eligible reviews. Reviewer mode is off. Experience never changes documentary scoring, freshness, or rank.
Buyer lenses — evidence-backed bands at snapshot (not a 0–100 rank)
Deployment, integration, data handling at snapshot
- Integration maturity
- live — Listed on an EHR marketplace/partner program — live distribution.
- EHR path
- Epic
- FHIR / API
- UNKNOWN
Why unknown
Why. No reliable source on file. The platform does not infer values from weak sources.
What would close it. A primary source or independent verification.
- SSO
- UNKNOWN
Why unknown
Why. Single-sign-on support is not documented in vendor or marketplace materials on file.
What would close it. Vendor security documentation or marketplace listing mentioning SSO/SAML/OIDC.
- PHI / BAA
- HIPAA-compliant with published HIPAA Privacy Statement; HITRUST CSF certified platform · BAA available
- Security attestations
- SOC 2, HITRUST CSF
- FDA status
- UNKNOWN
Why unknown
Why. No FDA listing found for this product's functions in the tracked category.
What would close it. An FDA 510(k)/De Novo listing, or a clear statement that no regulated function is claimed.
- Pricing
- Not publicly listed
Technical provenance
snap_36bba25c577cbb44 · Evidence cutoff: 2026-08-27T04:05Z · Snapshot generated: 2026-10-21T19:39Z · build ffbf5c3
Forecast calibration is not in the public snapshot — shown as UNKNOWN rather than read from SQLite.
Known limitations
- Deployment traction is UNKNOWN.
Why unknown
Why. No reliable source on file. The platform does not infer values from weak sources.
What would close it. A primary source or independent verification.
- Economic value evidence is UNKNOWN.
Why unknown
Why. No independently verifiable ROI claim (peer-reviewed, audited case, or independent benchmark) is on file.
What would close it. An audited implementation report or peer-reviewed study with payback/throughput numbers.