Luma Health Operational AI Platform
Luma Health · Ambulatory, hospital outpatient, FQHC, pediatrics · Cloud SaaS with native EHR integration (Epic, Cerner, athenahealth, PCC)
Patient Access & Contact Center AI
End-to-end patient access and engagement platform that automates scheduling, intake, reminders, two-way messaging and care-journey orchestration for health systems, with 25+ modules natively integrated into 80+ EHRs. New AI products include Patient Pipeline, which converts search and ad traffic into booked appointments using real-time EHR schedule data.
Evidence at a glance
Freshness, source-checked counts, confidence and gate results below reflect the frozen evidence snapshot through . A later editorial review does not update these results.
- Stated intended users
- Health systems, hospitals, IDNs, FQHCs, clinic networks
- Documentary gate at snapshot
- Failed
- Scenario match
- No evaluated buying scenario currently covers this product
- Comparability
- Not yet comparable in this scenario
- Decision readiness at snapshot
- HISTORICAL — Research only
- Documented evidence at snapshot
- 1 of 4 evidence claims source-checked · confidence Low
- Critical unknowns
- scaled production deployment · documented economic outcomes
- Latest checked-source retrieval in snapshot
- 2026-08-27
Expand each claim to inspect its source, dates and recorded verification status.
press releasePartnered with PCC (Physician's Computer Company) to bring Luma communications to 300+ independent pediatric practices and 1,400+ pediatrici…2026-08-19
Exact claim. Partnered with PCC (Physician's Computer Company) to bring Luma communications to 300+ independent pediatric practices and 1,400+ pediatricians via native PCC EHR integration
- Source
- prnewswire.com
- Type
- press release
- Published
- 2026-08-19
- Retrieved
- 2026-08-27
- Verification
- excerpt_matched
- Confidence
- not stated
- Reviewer
- healthit-gate-v1
- Claim version
- v1
- Supports
- deployment_traction
Vendor or press announcement. Verify material claims against primary filings or contracts.
Open prnewswire.compress releaseLaunched Patient Pipeline (July 2026): AI new-patient acquisition that builds dynamic Google Ads from real-time Epic schedules; early adopte…2026-07-21
Exact claim. Launched Patient Pipeline (July 2026): AI new-patient acquisition that builds dynamic Google Ads from real-time Epic schedules; early adopters UAMS (2.5x ROAS), University Hospitals (80% faster new-patient access), CEENTA (8x ROAS); now serves 1,000+ organizations and 100M+ patients
- Source
- prnewswire.com
- Type
- press release
- Published
- 2026-07-21
- Retrieved
- 2026-08-27
- Verification
- unverified
- Confidence
- not stated
- Reviewer
- healthit-gate-v1
- Claim version
- v1
- Supports
- deployment_traction
Vendor or press announcement. Verify material claims against primary filings or contracts.
Open prnewswire.compress releaseAttained ISO/IEC 27001:2022 certification on top of existing HITRUST CSF r2 and SOC 2 Type II attestation, surpassing HIPAA requirements2024-03-27
Exact claim. Attained ISO/IEC 27001:2022 certification on top of existing HITRUST CSF r2 and SOC 2 Type II attestation, surpassing HIPAA requirements
- Source
- prnewswire.com
- Type
- press release
- Published
- 2024-03-27
- Retrieved
- 2026-08-27
- Verification
- unverified
- Confidence
- not stated
- Reviewer
- healthit-gate-v1
- Claim version
- v1
- Supports
- trust_governance
- Score contribution
- Feeds trust governance
Vendor or press announcement. Verify material claims against primary filings or contracts.
Open prnewswire.compress releaseRaised $130M Series C led by FTV Capital, bringing total funding to $160M; 550+ health systems/hospitals/FQHCs, 80+ EHR integrations, 25+ pr…2021-11-23
Exact claim. Raised $130M Series C led by FTV Capital, bringing total funding to $160M; 550+ health systems/hospitals/FQHCs, 80+ EHR integrations, 25+ products; customers include Banner Health, Cook County Health, Kelsey-Seybold, Montefiore
- Source
- prnewswire.com
- Type
- press release
- Published
- 2021-11-23
- Retrieved
- 2026-08-27
- Verification
- unverified
- Confidence
- not stated
- Reviewer
- healthit-gate-v1
- Claim version
- v1
- Supports
- market_durability
- Score contribution
- Feeds market durability
Vendor or press announcement. Verify material claims against primary filings or contracts.
Open prnewswire.comVerified provider experience is not yet publishable. Fewer than five independent provider organizations have contributed eligible reviews. Reviewer mode is off. Experience never changes documentary scoring, freshness, or rank.
Buyer lenses — evidence-backed bands at snapshot (not a 0–100 rank)
Deployment, integration, data handling at snapshot
- Integration maturity
- announced — Announced or documented integration; marketplace listing not confirmed.
- EHR path
- Epic, Cerner, athenahealth, PCC
- FHIR / API
- UNKNOWN
Why unknown
Why. No reliable source on file. The platform does not infer values from weak sources.
What would close it. A primary source or independent verification.
- SSO
- UNKNOWN
Why unknown
Why. Single-sign-on support is not documented in vendor or marketplace materials on file.
What would close it. Vendor security documentation or marketplace listing mentioning SSO/SAML/OIDC.
- PHI / BAA
- HIPAA-compliant; in Patient Pipeline, PHI is never provided to Google and stays within Luma and the EHR (July 2026 PR) · BAA available
- Security attestations
- SOC 2 Type 2, HITRUST CSF r2, ISO/IEC 27001:2022
- FDA status
- UNKNOWN
Why unknown
Why. No FDA listing found for this product's functions in the tracked category.
What would close it. An FDA 510(k)/De Novo listing, or a clear statement that no regulated function is claimed.
- Pricing
- Not publicly listed
Technical provenance
snap_36bba25c577cbb44 · Evidence cutoff: 2026-08-27T04:05Z · Snapshot generated: 2026-10-21T19:39Z · build ffbf5c3
Forecast calibration is not in the public snapshot — shown as UNKNOWN rather than read from SQLite.
Known limitations
- Deployment traction is UNKNOWN.
Why unknown
Why. No reliable source on file. The platform does not infer values from weak sources.
What would close it. A primary source or independent verification.
- Economic value evidence is UNKNOWN.
Why unknown
Why. No independently verifiable ROI claim (peer-reviewed, audited case, or independent benchmark) is on file.
What would close it. An audited implementation report or peer-reviewed study with payback/throughput numbers.