Klara Practice & Patient Collaboration Platform
Klara (ModMed) · Ambulatory specialty practices · Cloud SaaS
Patient Access & Contact Center AI
Two-way secure messaging and patient communication platform that lets patients text care teams for scheduling, intake, reminders and follow-up, eliminating phone tag and staff message-taking. Now ModMed's patient engagement product with native integration into ModMed's EMA EHR and availability on the athenahealth marketplace.
Evidence at a glance
Freshness, source-checked counts, confidence and gate results below reflect the frozen evidence snapshot through . A later editorial review does not update these results.
- Stated intended users
- Specialty medical practices (dermatology, ophthalmology, orthopedics, GI, ENT, etc.)
- Documentary gate at snapshot
- Failed
- Scenario match
- No evaluated buying scenario currently covers this product
- Comparability
- Not yet comparable in this scenario
- Decision readiness at snapshot
- HISTORICAL — Research only
- Documented evidence at snapshot
- 0 of 4 evidence claims source-checked · confidence Low
- Critical unknowns
- scaled production deployment · documented economic outcomes
- Latest checked-source retrieval in snapshot
- not yet measured
Expand each claim to inspect its source, dates and recorded verification status.
vendor pageKlara is listed and available on the athenahealth Marketplace for athenaOne users2026-08-22
Exact claim. Klara is listed and available on the athenahealth Marketplace for athenaOne users
- Source
- athenaconnect.athenahealth.com
- Type
- vendor page
- Published
- 2026-08-22
- Retrieved
- 2026-08-27
- Verification
- unverified
- Confidence
- not stated
- Reviewer
- healthit-gate-v1
- Claim version
- v1
- Supports
- interoperability
- Score contribution
- Feeds interoperability
Self-reported by the vendor. Independent verification is pending unless marked otherwise.
Open athenaconnect.athenahealth.compress releaseModMed acquired Klara (announced Feb 8, 2022) to combine Klara's patient collaboration platform with its specialty EHR/PM suite and drive pa…2022-02-08
Exact claim. ModMed acquired Klara (announced Feb 8, 2022) to combine Klara's patient collaboration platform with its specialty EHR/PM suite and drive patient-centric communication
- Source
- fcventures.com
- Type
- press release
- Published
- 2022-02-08
- Retrieved
- 2026-08-27
- Verification
- unverified
- Confidence
- not stated
- Reviewer
- healthit-gate-v1
- Claim version
- v1
- Supports
- market_durability
- Score contribution
- Feeds market durability
Vendor or press announcement. Verify material claims against primary filings or contracts.
Open fcventures.comindependent reportRaised $15M Series B backed by Google's Gradient Ventures to scale patient communication platform (2020)2020-08-20
Exact claim. Raised $15M Series B backed by Google's Gradient Ventures to scale patient communication platform (2020)
- Source
- techcrunch.com
- Type
- independent report
- Published
- 2020-08-20
- Retrieved
- 2026-08-27
- Verification
- unverified
- Confidence
- not stated
- Reviewer
- healthit-gate-v1
- Claim version
- v1
- Supports
- market_durability
- Score contribution
- Feeds market durability
Independent source. Methodology and sample vary by report; read the underlying method.
Open techcrunch.comindependent reportRaised $11.5M Series A (2018) to improve patient-provider communication; platform used by practices to replace phone-tag workflows2018-08-07
Exact claim. Raised $11.5M Series A (2018) to improve patient-provider communication; platform used by practices to replace phone-tag workflows
- Source
- techcrunch.com
- Type
- independent report
- Published
- 2018-08-07
- Retrieved
- 2026-08-27
- Verification
- unverified
- Confidence
- not stated
- Reviewer
- healthit-gate-v1
- Claim version
- v1
- Supports
- general
Independent source. Methodology and sample vary by report; read the underlying method.
Open techcrunch.comVerified provider experience is not yet publishable. Fewer than five independent provider organizations have contributed eligible reviews. Reviewer mode is off. Experience never changes documentary scoring, freshness, or rank.
Buyer lenses — evidence-backed bands at snapshot (not a 0–100 rank)
Deployment, integration, data handling at snapshot
- Integration maturity
- live — Listed on an EHR marketplace/partner program — live distribution.
- EHR path
- ModMed EMA, athenahealth
- FHIR / API
- UNKNOWN
Why unknown
Why. No reliable source on file. The platform does not infer values from weak sources.
What would close it. A primary source or independent verification.
- SSO
- UNKNOWN
Why unknown
Why. Single-sign-on support is not documented in vendor or marketplace materials on file.
What would close it. Vendor security documentation or marketplace listing mentioning SSO/SAML/OIDC.
- PHI / BAA
- HIPAA-compliant secure messaging within ModMed's specialty EHR/PM platform · BAA available
- Security attestations
- UNKNOWN
- FDA status
- UNKNOWN
Why unknown
Why. No FDA listing found for this product's functions in the tracked category.
What would close it. An FDA 510(k)/De Novo listing, or a clear statement that no regulated function is claimed.
- Pricing
- Not publicly listed
Technical provenance
snap_36bba25c577cbb44 · Evidence cutoff: 2026-08-27T04:05Z · Snapshot generated: 2026-10-21T19:39Z · build ffbf5c3
Forecast calibration is not in the public snapshot — shown as UNKNOWN rather than read from SQLite.
Known limitations
- Deployment traction is UNKNOWN.
Why unknown
Why. No reliable source on file. The platform does not infer values from weak sources.
What would close it. A primary source or independent verification.
- Economic value evidence is UNKNOWN.
Why unknown
Why. No independently verifiable ROI claim (peer-reviewed, audited case, or independent benchmark) is on file.
What would close it. An audited implementation report or peer-reviewed study with payback/throughput numbers.