Infinitus Agentic Communications Platform (voice AI agents, FastTrack copilot, Workflows)
Infinitus Systems · Non-clinical administrative: payer/provider/pharma phone workflows (benefit verification, prior auth, member services, DTP) · Cloud SaaS (voice agents, APIs, copilot; SMART on FHIR app for EHR launch)
Enterprise AI & Agent Orchestration
Agentic communications platform whose AI voice agents automate high-volume healthcare phone workflows — benefit verification, prior authorization, claims status, and patient/provider outreach — for payers, providers, and drug manufacturers, with human-in-the-loop guardrails and a payor intelligence knowledge graph. Includes FastTrack AI copilot, multi-agent 'Workflows' orchestration, a SMART-on-FHIR app for launching agents from EHR systems, and Salesforce Agentforce/MuleSoft integration.
Evidence at a glance
Freshness, source-checked counts, confidence and gate results below reflect the frozen evidence snapshot through . A later editorial review does not update these results.
- Stated intended users
- Payers/PBMs, provider organizations, health systems, and pharma/life sciences (patient access, reimbursement, and contact-center operations leaders)
- Documentary gate at snapshot
- Failed
- Scenario match
- No evaluated buying scenario currently covers this product
- Comparability
- Not yet comparable in this scenario
- Decision readiness at snapshot
- HISTORICAL — Research only
- Documented evidence at snapshot
- 0 of 5 evidence claims source-checked · confidence Low
- Critical unknowns
- scaled production deployment · documented economic outcomes
- Latest checked-source retrieval in snapshot
- not yet measured
Expand each claim to inspect its source, dates and recorded verification status.
vendor pageInfinitus completed SOC 2 Type II audit for its platform and services; HIPAA compliance detailed in vendor security overview2026-08-22
Exact claim. Infinitus completed SOC 2 Type II audit for its platform and services; HIPAA compliance detailed in vendor security overview
- Source
- infinitus.ai
- Type
- vendor page
- Published
- 2026-08-22
- Retrieved
- 2026-08-27
- Verification
- unverified
- Confidence
- not stated
- Reviewer
- healthit-gate-v1
- Claim version
- v1
- Supports
- trust_governance
- Score contribution
- Feeds trust governance
Self-reported by the vendor. Independent verification is pending unless marked otherwise.
Open infinitus.aivendor pageIn 2025 Infinitus agents automated calls on behalf of 1.17M patients and 20% of U.S. providers; added direct eBV integrations with Humana an…2026-08-22
Exact claim. In 2025 Infinitus agents automated calls on behalf of 1.17M patients and 20% of U.S. providers; added direct eBV integrations with Humana and Express Scripts, MCP server, next-gen clinical AI agents, and 24/7 inbound/omnichannel patient support
- Source
- infinitus.ai
- Type
- vendor page
- Published
- 2026-08-22
- Retrieved
- 2026-08-27
- Verification
- unverified
- Confidence
- not stated
- Reviewer
- healthit-gate-v1
- Claim version
- v1
- Supports
- deployment_traction
Self-reported by the vendor. Independent verification is pending unless marked otherwise.
Open infinitus.aipress releasePlatform powers 100M+ minutes of healthcare conversations; expanded Salesforce partnership lets joint customers launch Infinitus voice AI ag…2025-06-25
Exact claim. Platform powers 100M+ minutes of healthcare conversations; expanded Salesforce partnership lets joint customers launch Infinitus voice AI agents from Agentforce and MuleSoft in Health Cloud and Life Sciences Cloud
- Source
- prnewswire.com
- Type
- press release
- Published
- 2025-06-25
- Retrieved
- 2026-08-27
- Verification
- unverified
- Confidence
- not stated
- Reviewer
- healthit-gate-v1
- Claim version
- v1
- Supports
- deployment_traction
Vendor or press announcement. Verify material claims against primary filings or contracts.
Open prnewswire.compress releaseRaised $51.5M Series C led by Andreessen Horowitz (with Memorial Hermann Health System joining Kleiner Perkins, Coatue, GV), bringing total …2024-10-23
Exact claim. Raised $51.5M Series C led by Andreessen Horowitz (with Memorial Hermann Health System joining Kleiner Perkins, Coatue, GV), bringing total funding to $102.9M; supports 44% of Fortune 50 healthcare companies; customers see ~10% data accuracy gain and 50% ROI over manual approaches
- Source
- prnewswire.com
- Type
- press release
- Published
- 2024-10-23
- Retrieved
- 2026-08-27
- Verification
- unverified
- Confidence
- not stated
- Reviewer
- healthit-gate-v1
- Claim version
- v1
- Supports
- market_durability
- Score contribution
- Feeds market durability
Vendor or press announcement. Verify material claims against primary filings or contracts.
Open prnewswire.compress releaseInfinitus Systems reports its AI assistant has saved more than 300,000 hours for providers using Google Cloud AI tools, generating tens of m…2023-08-29
Exact claim. Infinitus Systems reports its AI assistant has saved more than 300,000 hours for providers using Google Cloud AI tools, generating tens of millions in cost savings; customers see a 10% increase in benefit verification and prior authorization data accuracy, often coupled with a 50% ROI over manual approaches (quote: Austin Cheng, CEO of Gramercy Surgery Center).
- Source
- prnewswire.com
- Type
- press release
- Published
- 2023-08-29
- Retrieved
- 2026-08-27
- Verification
- unverified
- Confidence
- not stated
- Reviewer
- healthit-gate-v1
- Claim version
- v1
- Supports
- economic_value
Vendor or press announcement. Verify material claims against primary filings or contracts.
Open prnewswire.comVerified provider experience is not yet publishable. Fewer than five independent provider organizations have contributed eligible reviews. Reviewer mode is off. Experience never changes documentary scoring, freshness, or rank.
Buyer lenses — evidence-backed bands at snapshot (not a 0–100 rank)
Deployment, integration, data handling at snapshot
- Integration maturity
- announced — Announced or documented integration; marketplace listing not confirmed.
- EHR path
- UNKNOWN
Why unknown
Why. No reliable source on file. The platform does not infer values from weak sources.
What would close it. A primary source or independent verification.
- FHIR / API
- Documented
- SSO
- UNKNOWN
Why unknown
Why. Single-sign-on support is not documented in vendor or marketplace materials on file.
What would close it. Vendor security documentation or marketplace listing mentioning SSO/SAML/OIDC.
- PHI / BAA
- SOC 2 Type II certified; HIPAA-compliant handling of PHI with encryption at rest and in transit (vendor security pages) · BAA available
- Security attestations
- SOC 2 Type II
- FDA status
- UNKNOWN
Why unknown
Why. No FDA listing found for this product's functions in the tracked category.
What would close it. An FDA 510(k)/De Novo listing, or a clear statement that no regulated function is claimed.
- Pricing
- Not publicly listed
Technical provenance
snap_36bba25c577cbb44 · Evidence cutoff: 2026-08-27T04:05Z · Snapshot generated: 2026-10-21T19:39Z · build ffbf5c3
Forecast calibration is not in the public snapshot — shown as UNKNOWN rather than read from SQLite.
Known limitations
- Deployment traction is UNKNOWN.
Why unknown
Why. No reliable source on file. The platform does not infer values from weak sources.
What would close it. A primary source or independent verification.
- Economic value evidence is UNKNOWN.
Why unknown
Why. No independently verifiable ROI claim (peer-reviewed, audited case, or independent benchmark) is on file.
What would close it. An audited implementation report or peer-reviewed study with payback/throughput numbers.